Introduction
This Privacy Policy describes how Winstar Casino (“we”, “us”) collects, uses and protects personal data in connection with the Winstar Casino Loyalty Program (“Program”). By participating in the Program you consent to the data practices described here.
Information We Collect
When you join the Program we collect personal information such as your name, address, email address, phone number, date of birth and government‑issued identification. We also collect information about your gaming and purchase activity, points balances, rewards redeemed and preferences. Some of this information is required by law to verify your age and identity.
How We Use Your Information
We use your information to operate and administer the Program, to award points, track status, process redemptions and provide personalised offers. We may use your contact details to send you account notifications, service messages and marketing communications. We also use aggregated data to analyse Program performance, plan promotions and comply with legal and regulatory obligations.
Legal Basis for Processing
Our legal basis for collecting and processing your data includes your consent when you enrol in the Program and our legitimate interests in operating a loyalty program. Where required by law we will ask for your explicit consent before sending marketing communications or sharing data with third parties.
Sharing Your Information
We may share your information with trusted partners who help us deliver Program benefits, such as hotel, dining and entertainment partners, and with service providers who support our operations (e.g., payment processors, IT services). We may also share information with affiliated casinos, resorts and parent companies in accordance with applicable privacy laws and with regulatory authorities when required. We do not sell your personal data to third parties.
Data Retention
We retain your personal data for as long as necessary to manage the Program, comply with our legal obligations and resolve disputes. When data is no longer required we will delete or anonymise it.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct or delete your personal data, to object to or restrict certain processing and to withdraw consent. You can update your marketing preferences or request to exercise your rights by contacting us. A clear, plain‑language policy helps build trust and ensures compliance.
Security
We implement administrative, technical and physical safeguards designed to protect your personal data against loss, theft and unauthorised access. While we strive to protect your information, no security measures are perfect and we cannot guarantee absolute security.
Policy Updates
We may update this Privacy Policy from time to time. If we make material changes to how we collect or use personal information we will notify members via our website or other communication channels. Your continued participation in the Program after an update constitutes your acceptance of the revised policy.
International Data Transfers
Winstar Casino is based in Ghana and your information may be processed in countries outside of your residence, including other African jurisdictions and global service regions where our parent companies and service providers are located. We will ensure that any cross‑border transfers comply with applicable data protection laws and that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your privacy.
Profiling & Automated Decisions
We may analyse your play patterns and redemption history to better understand your preferences and provide personalised offers. However, we do not make decisions with legal or similarly significant effects based solely on automated processing. Participation in the Program and level progression are based on actual play and cannot be automatically determined by an algorithm.
Children & Minors
The Program and our website are intended for persons aged 18 years and over. We do not knowingly collect or solicit personal data from anyone under the age of 18. If we become aware that we have collected personal data from a minor we will delete that information as soon as practicable. Parents or legal guardians who believe that their child has provided us with personal information should contact us immediately.
Contact Us
If you have questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us at privacy@winstarcasino.gh or write to Golden Dragon Casino, Oxford St, Accra, Ghana.